Q: What is the conversion of points to dollars?

A: 1 to 1. 1 point = $1. Math is hard, this is easy.

Q: How do I earn points?

A: For in-restaurant purchases, you can earn points by scanning your app at the register or by scanning the barcode on your receipt. The barcode will be valid for 3 days after your purchase, so don't dwaddle! For Pancheros app orders, your points will automatically be applied to your account after your purchase, so no scanning necessary!

Q: Anything I buy at Pancheros earns me points towards free food, eh?

A: Everything but gift cards, alcoholic beverages, and delivery fees + taxes. Also, you cannot earn points from purchases made on third-party delivery apps.

Q: My points haven't appeared yet. What gives?

A: Your points will take a few minutes after the order has closed to appear in your account. If 15 minutes have passed after receiving your food and you still don't see those points in your account history, send us an email at marketing@pancheros.com and we'll help get those points added to your account!

Q: Does Burritos With Benefits mean I can only redeem my points for a burrito?

A: Of course not! You can get any of our five main entrees when you reach 100 points. Your app will automatically convert your points to a Free Burrito Reward.

Q: Oh no, I accidentally tapped 'Redeem' on my reward but I'm not at the restaurant. What do I do?

A: No fear! A timer will appear, but don't worry; that's just in place to encourage you to open your reward while you're at the restaurant. If the timer expires before you're able to scan that reward at the register, it will appear back in your account.

Q: How do I apply a reward to an online or app order?

A: Start your order on the Pancheros App or website and add at least the item you have a reward for to your cart (Free Burrito reward = at least 1 entree). At checkout, tap 'Redeem a Reward' and apply the relevant reward to your order. The cart price will adjust accordingly!